Feeds:
Posts
Comments

Archive for the ‘Customer Service’ Category

Symptoms of Compassion Fatigue

Some of the tell tale signs of compassion fatigue are listed below.

Lack of enjoyment in day to day activities

Not deriving any joy from things that used to excite the person earlier

Difficulty in concentrating in any task

Feelings of anxiety and perpetual fear

Feelings of irritability triggered by trivial things

Isolation from family and friends

Detachment from work and life

Inability to take big or small decisions

Lack of interest in work

Avoidance of certain situations and people at work

Unprovoked outbursts of anger

Constant feeling of dread and imagination of doom

 

Causes of Compassion Fatigue

Some common causes of compassion fatigue are listed below.

Interacting with and taking care of terminally ill patients day in and day out

Caring for a physically or mentally challenged child

Counseling grief stricken families in times of grave environmental disasters

Counseling victims of sexual abuse

Working in a help line to support and encourage trauma victims

Working in close association with mentally challenged people

Providing support to people suffering from depression

via Compassion Fatigue Causes.

 

As an advocate the key to success is being able to balance compassion so that fatigue is avoided, or if it occurs that it is quickly diverted and conquered.  I am fortunate that I work at a place that takes “wellness” seriously and we are allowed to go into a wellness session for almost 2 hrs each month paid for and flexed time away from the phones, giving one an option and opportunity to balance a 40 hr work week on the phones with folks in various crisis situations  with some downtime to take care of you (the advocate).

Sometimes the wellness sessions would include meditation methods, a bit of art therapy, a bit of learning of various techniques that we can also share with the callers, some yoga, some zumba, pottery making, learning to laugh, and so much more.

More important is to take application of the things learned from the wellness sessions to make a better quality of your own life.    Healthy eats, exercise/movement, quiet time, time to voice and be an activist outside of the work environment, and so much more.

A great book that wasn’t mentioned in the connective article to read about compassion and taking care of yourself is a book called 

Trauma Stewardship: An Everyday Guide to Caring for Self While Caring for Others

 by Laura Van Dernoot Lipsky and Connie Burk, which can be found on Amazon.com.  It’s definitely a worthwhile book to read and may become your “Bible” beside you if you are a caregiver in any aspect.  Their website is something that is valuable for continued support in your own journey for continued caregiving of others — http://traumastewardship.com/.

What ideas do you have to focus upon to combat compassion fatigue in your everyday life and continue on the enjoyment of the journey of Caregiving in the sense that it is really meant to be?  Would love to hear more ideas from you.

 

Read Full Post »

Stumbled upon this site from a friend on facebook the other day.  It has a lot of interesting features, including (but, not necessarily limited to) the below:

Legislative Advocacy

As an organization fully committed to advancing justice for consumers, NACA is actively engaged in promoting a fair and open marketplace that forcefully protects the rights of consumers, particularly those of modest means.

Today the fundamental consumer protections that we have depended upon to ensure fairness and justice are under attack. This can be seen in the watering down of federal regulations, the prevalence in consumer contracts of forced arbitration clauses that deny consumers their right to be heard by an unbiased court or jury of their peers, and the ever growing presence of unscrupulous and deceptive business practices that trip and trap consumers into predatory loans, unscrupulous fees, and unconscionable contract terms.

NACA is focused on promoting an agenda that lays the groundwork for rebuilding a consumer justice system that will be based on our nation’s fundamental sense of fairness, equity and honesty. Our agenda items include ensuring that the Consumer Financial Protection Bureau holds corporations and businesses accountable for their predatory practices, fighting to ban the unfair practice of forced arbitration, staunching the swelling tide of foreclosures, strengthening laws that protect consumers from predatory mortgage and unsecured credit lending, unfair debt collection practices, and abusive credit reporting.

via Legislative Advocacy – Consumer Advocates – NACA | National Association of Consumer Advocates.

Read Full Post »

Just something inspirational to share with you today:

“I Wish You Enough

Recently, I overheard a father and daughter in their last moments together at a regional airport. They had announced her departure and standing near the security gate, they hugged and he said, “I love you. I wish you enough.” She in turn said, “Daddy, our life together has been more than enough. Your love is all I ever needed. I wish you enough, too, Daddy.” They kissed and she left. He walked over toward the window where I was seated. Standing there, I could see he wanted and needed to cry. I tried not to intrude on his privacy, but he welcomed me in by asking,”Did you ever say goodbye to someone knowing it would be forever?”

“Yes, I have,” I replied. Saying that brought back memories I had of expressing my love and appreciation for all my Dad had done for me. Recognizing that his days were limited, I took the time to tell him face to face how much he meant to me. So I knew what this man was experiencing.

“Forgive me for asking, but why is this a forever goodbye?” I asked.

“I am old and she lives much too far away. I have challenges ahead and the reality is, the next trip back will be for my funeral,” he said.

“When you were saying goodbye I heard you say, “I wish you enough.”May I ask what that means?”

He began to smile. “That’s a wish that has been handed down from other generations. My parents used to say it to everyone.”

He paused for a moment and looked up as if trying to remember it in detail, he smiled even more.

“When we said ‘I wish you enough,’ we were wanting theother person to have a life filled with just enough good things to sustain them,” he continued. Then, turning toward me, he shared the following as if he were reciting it from memory.

“I wish you enough sun to keep your attitude bright. I wish you enough rain to appreciate the sun more. I wish you enough happiness to keep your spirit alive. I wish you enough pain so that the smallest joys in life appear much bigger. I wish you enough gain to satisfy your wanting. I wish you enough loss to appreciate all that you possess. I wish enough hellos to get you through the final goodbye.”

He then began to sob and walked away.

My friend, I wish you enough!

You’re only here for a short visit. Don’t hurry. Don’t worry. And be sure to give enough to those you love. ”

~ Unknown author

Read Full Post »

One of the social sites that I go to has some lounges. They are pretty fun to get lost in, chat a bit, and listen to tunes from all eras (depending on the lounge that you are lounging around in).

There is one that I have been checking out lately and the owner has offered to train me on how to be a DJ. Can’t really pass up the opportunity to learn—we’ll know soon how much more involved it can be soon enough. I have to contact her on the Yahoo Messenger later today.

Is anyone out there an Internet DJ? Do you enjoy it? Do you have any tips or suggestions???

Look forward to hearing what folks have to say…..

It is certainly something different, and a whole new world to explore. Who knows where it will lead to—or, not! lol… It will be fun to explore, nontheless!

Read Full Post »

OMG….

just perusing Slate.com and came across a “recycled article” that is republished to make it a new article on Monday, December 17th called, “How to be a shopping-mall Santa”, which is indeed a very thorough article about Shopping Mall Santas.

It brought a smile to my face and a rush of memories as I had worked for one of the organizer companies of these Shopping Mall Santas one year.  It was a great time of coordinating with the malls all the Santas we needed to fill for their Santa photo opps within each of the malls.  Not only were we coordinating schedules for those Santas in Austin, but we were also involved in coordinating schedules for those Santas in many of the other malls in Houston, San Antonio and other metropolitan cities throughout Texas.

What an interesting year that was to be a behind the scenes coordinating elf to make sure that all the malls were fully staffed with the Santas – especially, when receiving the compliments from all the long time veteran Santas that were putting smiles on childrens faces.  After all, besides being the celebration of the birth of Jesus Christ, Christmas is also about bringing a special joy and memories to all the children.

I am looking forward to going to the mall this year when I do get a chance — not really to do Christmas shopping as I have completed my Christmas shopping for this year — but to observe from a vantage point all the children’s faces light up when they see Santa Claus at the shopping mall to hear what they want for Christmas, as well as to get their photos taken with Santa.  My daughter is too old now to have her photo taken with Santa; however, I am hoping to get a picture of my 5 mo old granddaughter with Santa Claus.  I can’t wait!!

Hoping that visions of Santas in Shopping Malls may also bring rushes of fond memories of your childhood, or as a parent of young children this year!

Read Full Post »

has become a way of my looking at life in the advocacy world when answering domestic violence calls on a daily basis… or in working with the elderly… or in my victim advocacies….

It is a way of, essentially, looking at the glass half full rather than half empty. Instead of going home a bit exhausted from the many callers I wasn’t quite sure the seeds I was planting in planning for them to be safe and living a fruitful life was working, I started a while back counting the “God Bless You!”s I received that day. It would seem that those seeds might just germinate and grow into a future that one could have without victimization, harm, destructive behaviours, etc.

How many “God Bless You!”s have you received today??? or, how many “God Bless You!”s have you shared with someone else today???

Read Full Post »

Does anyone actually achieve their dream job — or, is it just merely a figment of everyone’s imagination?

While someone may be doing the job they absolutely love to do, it may not pay all that well and they have to struggle to make ends meet.  Additionally, family members or friends may look down upon someone that isn’t mastering the financial ladder as someone that is being less than their full potential.

A friend was asking me tonight, who often plays “career coach” to me from time to time, what I want to be when I grow up.  If only I could pick and choose the qualities of each of my past jobs that I liked the best and make the ideal job that would be pleasing in all aspects — high income, advocacy, interaction with others, great researching skills, and so much more.

It was announced in the news and news media sources lately a lot about the newest generation of workforce employees are having a tendency to job hop more and have many more background experiences than their counterparts in generations slightly ahead of them.   No longer, for instance, is the trend that people people have jobs for more 20 or more years.  It would be unheard of, perhaps, to see these generation of workers retiring with a job of tenure of 40-50 years of service, as my bosses’ generations have done.

My parents will be celebrating their 50th wedding anniversary this month.  Gone, too, are the days that many couples will look forward to see the day of having a 50th wedding anniversay, while couples in my parents’ generation and before saw 50th and 75th wedding anniversaries as part of the norm of the culture.

What has happened to our culture?  or, do we even have a culture to be considered these days?  What is to be considered about the American society?  Are we all going to be judged by the people who lead us — or what affect we, as individuals have upon our local and global societies?

Okay.  So, I have digressed. 

Does anyone actually achieve their dream job — or, is it just merely a figment of everyone’s imagination?

Does anyone have an answer????

Read Full Post »

Older Posts »